Refund Policy
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy
At Reactiv Refrigeration & Air Conditioning, we stand by the quality of our work and services.
Services
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Refunds are generally not provided for completed services.
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If you are unsatisfied with our work, please contact us within 7 days of service. We will review the matter and, where appropriate, offer a remedy such as re-service, repair, or partial refund.
Products & Parts
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Refunds or replacements for products and parts will be provided in line with the Australian Consumer Law if the item is faulty, defective, or not as described.
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Change-of-mind refunds are not available once parts or equipment have been ordered or installed.
Deposits
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Deposits are non-refundable unless we are unable to carry out the agreed service.
How to Request a Refund
To request a refund or raise a concern, please contact us at:
📧 info@reactivrefrigeration.com.au
📞 0448 646 339
We are committed to resolving issues fairly and in line with your consumer rights.